Help Desk System

BMC Software

As a leading provider of ITSM, help desk and asset management solutions, our partner BMC enables your organization to increase productivity and cost savings while improving user experience. BMC FootPrints and Track-It! deliver the flexibility, ease-of-use and rapid time-to-value required by today’s small to mid-size organizations.




What makes BMC FootPrints unique?

BMC FootPrints is a flexible, comprehensive, integrated IT service and asset management platform that is easy to install, use, and extend to create business value. Supporting the convergence of IT service and asset management, this powerful platform gives you the visibility and control you need to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk. With an emphatic focus on user experience, BMC FootPrints improves customer satisfaction and IT productivity, revealing the true value of IT service and support to the business.

With BMC FootPrints, you will:

  • Gain control of the wide variety of work that happens in a resource constrained IT organization
  • Simplify and automate routine tasks that commonly consume human and financial resources
  • Reduce calls by enabling users to self-resolve common issues and defer non-urgent issues
  • Document, record and centralize work for future reference and to demonstrate compliance
  • Prevent future issues by controlling and managing change and configuration
  • Save time and money by understanding financial and business implications of decisions
  • Gain visibility into the landscape of the IT asset environment



Why choose BMC Track-It! ?

BMC Track-It! help desk software brings together everything you need to deliver a great IT help desk service and gain better control of your IT environment. Robust, secure and cost-effective – Track-It! is designed with the needs of small to mid-sized organizations in mind.


An on-premise help desk with spot-on capabilities

BMC Track-It! gives you the help desk essentials: ticket tracking, change management, process automation, and inventory and asset management. It’s usable, affordable, and installed on site.


Best Practices out of the box

With BMC Track-It! IT help desk ticketing system, you get the strength of ITSM best practices with the simplicity of smooth installation, quick configuration, and rapid ROI. Plus, the user-friendly interface makes it easy to report issues and request services without any tedious training.


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